Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns are subject to a 25% restocking fee. Return shipping is paid by the customer unless the item arrived damaged or defective.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, uninstalled, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@trailheadwerks.com. If your return is accepted, you will have to ship the item back to us and include your return confirmation email. Items sent back to us without first requesting a return will not be accepted.

Partner brand products
Returns and warranty claims on partner brand products follow the manufacturer's policy. Contact us first at hello@trailheadwerks.com and we'll handle it with the manufacturer for you.

Pre-orders
Pre-orders cannot be cancelled or refunded once placed. You may switch to an in-stock item instead; let us know as soon as possible.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items may not be eligible for returns. This will be stated in the product description. We cannot accept returns on clearance items or gift cards.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund.